Our goal is to exceed your expectations. If you purchase your unit from WineKeeper®, we offer
the following satisfaction guarantee: We will respond to and answer your questions quickly and
- We will provide detailed product information to assist you in your purchase decision;
- Our product pricing will be simple, straightforward and easy-to-understand;
- We will send to you a notification that confirms your order immediately after you place your order;
- If we have it in stock, we will ship your wine unit within 5 business days from the time you place your order;
- If your item is not in stock, we will notify you immediately and provide an estimated date of shipment;
- We will not charge your credit card until your order is ready to be shipped;
- We will email Order Tracking information after your order is shipped.
If you purchase your unit from WineKeeper, you may cancel your order for any reason and
receive a full refund, provided that your order has not been shipped. If you want to cancel
your order, please call Customer Service at 1.855.511.5113. If you purchase the unit from
one of our authorized dealers, please refer to that dealer's cancellation policy for more information.
If you purchase your unit from WineKeeper and you are not completely satisfied with your
purchase, you may return it within 30 days for an exchange, refund or credit. To initiate a
return, call us at 1.855.511.5113. Merchandise must be returned in new condition, upright
and in its original packaging. Unless the wrong item was shipped or the item arrives with
damage, you are responsible for arranging the return shipment of the product, original
shipping charges will not be refunded and a 25% restocking fee will be assessed. If you
purchase your unit from one of our authorized dealers, please refer to that dealer's
return policy for more information.
We reserve the right to deny a full refund of the purchase price if the returned item is
damaged or shows signs of wear and tear. If an item is returned with damage, the cost to
repair or replace the item will be deducted from the refund. Therefore, we recommend
insurance when you arrange for the return shipment of the product.
Returned merchandise should be shipped to:
1445 N. McDowell Blvd
Petaluma, CA 94954
Shipping and Handling Charges
When you purchase a unit directly from WineKeeper, shipping costs will be charged based on
contract rates from third-party freight carriers, plus a small handling charge that is
intended to cover the cost of processing, handling and packaging your order. We do not
attempt to make profits from shipping and handling charges. We consider cost, delivery
speed and service, damage rates, and claims resolution processes when deciding which
freight carrier to use. All our delivery quotes are for ground shipping. For faster
delivery service, additional charges will apply. When you purchase a WineKeeper unit
from an authorized dealer, shipping costs, freight carrier, and class of service will
be determined by the dealer. Please note that some dealers mark-up shipping and handling charges.
In the Event of Freight Damage
You are responsible for inspecting the unit upon delivery. In the event it arrives with
damage, you must contact us immediately. Failure to follow these instructions may result
in a denied insurance claim and/or billings for nonrefundable freight charges.
Use of our Websites and Brochures
All of the content on our websites and in our brochures are subject to trademark,
service mark, trade dress, copyright and/or other intellectual property rights or
licenses held by WineKeeper or one of its affiliates. The content on our websites
and in our brochures are intended solely for personal, noncommercial use by the users
of our site. You may download, copy, print, and store selected portions of our content
provided you 1. use these copies of the content for your own personal, non-commercial
use, 2. do not copy or post the content on any network computer or broadcast the content
in any media, and 3. do not modify or alter the content in any way, or delete or change
any copyright or trademark notice. No right, title, or interest in any downloaded or
copied materials is transferred to you as a result of any such downloading or copying.
WineKeeper reserves complete title and full intellectual property rights in any content
you download from our websites or copy from our brochures.
Accuracy of Information
From time to time there may be information on our websites or in our brochures that
contains typographical errors, inaccuracies, or omissions that may relate to product
descriptions, pricing, and availability. We reserve the right to correct any errors,
inaccuracies, or omissions and to change or update information at any time without prior notice.
Accuracy of Colors
We have endeavored to photograph and display the colors of our products as accurately
as possible. However, our products frequently have variations in color and we cannot
guarantee that the images shown on our websites or in our brochures will exactly match
the color of your wine cabinet or unit.
This site and all contents of this site are provided on an "as is" basis without warranties
of any kind, either express or implied, including without limitation warranties of title
or implied warranties of merchantability or fitness for a particular purpose. You acknowledge,
by your use of this site, that your use of this site is at your sole risk, that you assume
full responsibility for all costs associated with all necessary servicing or repairs of any
equipment you use in connection with your use of our site, and that WineKeeper shall not be
liable for any damages of any kind related to your use of this site.
Our Commitment to Privacy
Your privacy and the protection of your personal and financial information is important to us.
We use the information that we collect on our site to provide you with superior shopping and
customer service. If you place an order with us, your information will be processed in an
accurate, secure and timely manner.
When you place an order with us, we ask you to provide both personal and financial information.
We use the personal information to ship your order to you, contact you about any issue involving
your order, and occasionally send you information about our company and our products. We use
the financial information exclusively for completing your transaction.
The personally identifiable information that you provide to us and information about your order
may be combined with other personally identifiable information (such as demographic information
and past purchase history) available from our records and other sources. This information will
be used to make our future marketing efforts more efficient. This information may also be shared
with our third party service providers that assist us with our marketing efforts and with other
marketers whose products or services we feel may be of interest to you. All information that we
collect is on an 'opt-in' basis and users may 'opt-out' at any time for any reason. To 'opt-out',
please email us at firstname.lastname@example.org.
We use the financial information solely to bill you for merchandise purchased on our site.
We will never disclose your financial information to third parties, except where required by
law or in order to provide you with a requested service.
From time to time, we may send out emails on behalf of reputable organizations whose products
or services are complementary to what we offer. We do not sell or share email addresses with
When you visit our web sites, we send one or more "cookies" to your computer or other device.
that is placed on the hard drive of your computer. A "session cookie" expires immediately
when you end your session (i.e. close your browser). A "persistent cookie" stores information
on the hard drive so when you end your session and return to the same web site at a later date
our service when you visit our web sites, tailor our products to suit your browsing history,
process your order, track promotion statuses, and/or analyze your visiting patterns.
Our Commitment to Data Security
All of your private financial information is secured using 128-bit encryption, which safely
encrypts the data before it is sent to us. To prevent unauthorized access and maintain data
accuracy, we have procedures to safeguard and secure the information that we collect online.
How to Contact Us
If you have questions or concerns regarding our privacy policies, please call us toll-free
at 1.855.511.5113 or contact us via email.